01Shipping Overview

Jan's Fashion (Wholesale) currently ships orders within the United States only. Our shipping policy provides information about order processing, shipping costs, transit times, estimated delivery timeframes, and other important delivery-related information.

02Processing and Handling Time

Orders are generally processed within 1–3 business days. Business days are Monday through Friday, excluding applicable public holidays.

Orders placed after the daily 2:00 PM ET cutoff may be processed on the next business day.

03Shipping Destination

We currently ship to addresses located within the United States only.

Orders must be placed with a complete and valid U.S. delivery address.

04Shipping Costs

• $12 shipping for orders below $49.
• $20 shipping for orders of $49 or more.

Applicable shipping charges are displayed during checkout before the order is completed.

05Transit Time

After an order has been processed and handed over to the applicable shipping carrier, the estimated transit time is 4–6 business days.

06Estimated Total Delivery Time

The estimated total delivery timeframe is 5–9 business days, including order processing and transit time.

Delivery estimates are provided for planning purposes and may vary due to circumstances outside our control, including carrier delays, weather conditions, holidays, or other unforeseen circumstances.

07Order Tracking

Where tracking information is available, it will be provided after the order has shipped. Tracking updates may take some time to appear after the package has been handed over to the shipping carrier.

Customers may use the order tracking option provided by our website to check the status of their shipment.

Track Your Order →

08Shipping Delays

Delivery may take longer than the estimated timeframe because of carrier delays, severe weather, public holidays, high shipping volumes, incorrect or incomplete addresses, or other circumstances outside our control.

If an order has not arrived within the expected timeframe, please review the available tracking information and contact customer support for assistance.

09Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact customer support as soon as possible if an address needs to be changed. Address changes cannot be guaranteed after an order has entered processing or has already been shipped.

10Lost or Marked-Delivered Packages

If tracking information indicates that a package has been delivered but you cannot locate it, please first check the delivery area and, where appropriate, with household members, neighbors, or the shipping carrier.

If the package remains missing, contact customer support so the matter can be reviewed and appropriate assistance can be provided.

11Damaged or Incorrect Orders

If an order arrives damaged or contains an incorrect item, please contact customer support with the relevant order number and details of the issue.

Additional information or photographs may be requested to assist with reviewing and resolving the matter.

12Split Shipments

When necessary, an order may arrive in more than one shipment.

If an order is shipped separately, tracking information may be provided separately for each shipment.

13Order Changes and Cancellations

Please contact customer support as soon as possible if you need to request an order change or cancellation.

Order changes or cancellations cannot be guaranteed once an order has entered processing or has been shipped.

14Important Delivery Information

15Contact and Order Assistance

For questions regarding shipping, tracking, delivery status, damaged or incorrect orders, address changes, or other order-related concerns, please contact Jan's Fashion (Wholesale).

16Related Policies

Please review the following store resources for additional information.

+Store

Visit the Jan's Fashion online store:

jansfashion.store →