Eligible products may be returned within 30 calendar days from the date of delivery.

Return requests submitted after the 30-day period may not be eligible for a return or refund.

To be eligible for a standard return, an item should be:

• Unused and unworn
• In its original condition
• In its original packaging, where applicable
• Accompanied by original accessories and tags, where applicable

Customers should contact Jans Fashion and submit a return request before sending an item back.

Returns are accepted by mail.

Customers are responsible for securely packaging the item and following the return instructions provided by Jans Fashion.

The customer is responsible for return shipping costs for standard returns.

Return shipping costs are not included in the refund unless otherwise required by applicable law or expressly stated by Jans Fashion.

If you receive an item that is damaged, defective, or different from what you ordered, contact Jans Fashion customer support as soon as possible.

Please provide your order number, the email address associated with the order, a description of the issue, and clear photos showing the item and the problem.

Additional information may be requested to review and resolve the issue.

Eligible products may be exchanged within 30 calendar days from the date of delivery.

Exchange eligibility is subject to the product's condition and availability.

If the requested replacement is unavailable, Jans Fashion may provide another available resolution in accordance with this policy and applicable law.

No restocking fee is charged for eligible returns.

Once a returned item is received and reviewed, an approved refund will be issued to the original payment method, where applicable.

Refund processing may take up to 10 business days after the return has been received, reviewed, and approved.

Your bank, card issuer, or payment provider may require additional time to make the refunded amount available in your account.

Returned products may be inspected to confirm that they meet the applicable return conditions.

A return that does not meet the stated eligibility requirements may be refused or may not qualify for a refund or exchange.

Customers may request cancellation before an order enters processing or shipment.

Once an order has entered processing or shipment, cancellation may no longer be possible. In that situation, the customer may need to follow the applicable return procedure after delivery.

For general shipping information, Jans Fashion uses the following delivery timeframes:

Customers are responsible for providing accurate order, delivery, and contact information.

Customers should retain relevant order information and follow all return instructions provided by Jans Fashion.

Customers are also responsible for ensuring that returned items are packaged appropriately for shipment.

Return processing time and bank or payment-provider processing time may differ. A refund being approved does not necessarily mean the funds will appear in the customer's account immediately.

If a refund has been approved but has not appeared after the applicable processing period, customers should first check with their payment provider and then contact Jans Fashion if further assistance is needed.

To request a return, exchange, cancellation, or refund-related assistance, contact:

Jans Fashion may update this Return & Refund Policy when necessary.

The Last Updated date at the beginning of this policy indicates when the policy was most recently revised.